WHAT DO WE DO WITH YOUR INFORMATION?
When you visit our website, use our website, subscribe to our website, subscribe to our email list, place an order or register for login access to certain areas of our website as a “Registered User” with a “Registered User Account”, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our website, published content and other updates.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you visit our site, use our site, subscribe to our site, subscribe to our email list, place an order or register for login access to certain areas of our site as a “Registered User” with a “Registered User Account”.
“Personal Information” is unique information that identifies you. Personal Information includes information such as your name, email address, mailing address or telephone number. The personally identifiable information may include email addresses, profile pictures or other similar information linked to your Registered User Account and/or through the access you granted to us through your Facebook account.
Certain aspects of your Personal Information will be visible on the site to other Users. Visible information may include your name, your profile picture and your email address. All other Personal Information not described above will remain private and not publicly available on the site or Services.
For the avoidance of doubt, nothing shall prevent you from sharing Personal Information with other Registered Users, however we encourage you to use common sense when online, as you would interacting with people offline, by using prudent judgement if sharing private personally identifiable information.
We may also ask you for financial information for payment purposes, including, but not limited to your billing name; billing address; credit, debit, bank card or PayPal account information; or any other information that we, in our sole discretion, deem appropriate (“Payment Information”). We will not store your Payment Information on our database unless you have specifically chosen to subscribe to a recurring service with a recurring payment option.
Once you provide us with your Payment Information, we will forward the information to our third party payment processor, who will only use your Payment Information to process your payment of the ordered products/services.
You can review and update your private, password protected Personal Information that you provide us in your Registered User Account. Please be aware that even after your request for a change to your Personal Information is processed, we may, for a time, retain residual information about you in backup and/or archival copies in our database. Additionally, you can also close your Registered User account through the site. If you close your Registered Account, we will remove your private, password protected Personal Information from our database. However, please note that in the event you delete your Registered Account, we will retain any aggregated Non-Personal Information on our database.
“Non-Personal Information” is information that does not specifically identify you or any person as an individual and includes, but is not limited to, such non-unique information obtained from Users of the site or Service like aggregated data, web-browser type, browsing history, IP address or an Internet Service Provider (“ISP”).
Non-Personal Information is used to manage the site and Service; track usage and improve the site and/or Service; and is not linked to any Personal Information. Non-Personal Information may be shared with third parties to provide more relevant services and advertisements to Users, and to enhance the site and Services.
Non-Personal Information may be collected about your usage of the site or Services or retrieved from your Registered User Account, if any, and aggregated with data from other Users.
This aggregated anonymous data will not contain any Personal Information. Aggregate data is collected to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of Users of the site and Services. We may provide statistical information based on this data to advertisers and other current and potential business partners.
When you visit the site we may receive the URL of the website from which you came, and when you leave the site, we may receive the URL of the website to which you are going. We also may receive the IP address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information can be used to analyze overall trends to help us improve the Services. IP addresses may also be recorded for security and monitoring purposes as well as providing more relevant advertisements. The linkage between your IP address and your Personal Information is not shared with third parties without your permission unless otherwise required by law. We may access information about you from third-party sources and platforms. This may include your username and connection list for Facebook if you access third-party social networking services through the site.
Our website operates cookies. Cookies are small text files that are placed on your mobile phone’s or computer’s hard drive by a webpage server. Cookies are used to store a visitor’s preferences and to record session information. Cookies are also used to prevent duplicative advertisements and to customize newsletter, advertising and site content based on a User’s browser type and, if applicable, registration data. The site uses uniquely identifiable cookies for your session activity, and will not function without this session tracking security enabled. We will, however, never reveal or share this cookie information to any third party site, nor does your cookie contain any Personal Information.
You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set. Each browser is different. Refer to the “Help” menu of your browser to learn how to change your cookie preferences. However, please note that YOU MUST ENABLE COOKIES ON YOUR BROWSER IN ORDER TO USE SOME FUNCTIONS OF THE SITE.
We can also view non-personally identifiable information about visitors to our website via Google Analytics.
Or you may opt out of Google Analytics by visiting the Google Analytics Opt-out page: http://tools.google.com/dlpage/gaoptout
IN WHAT OTHER WAYS DO WE USE YOUR INFORMATION?
Any of the information we collect from you may be used in one or more of the following ways…
To personalize your experience (your information helps us to better respond to your individual needs).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions (your purchase and payment information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
To send periodic emails (the email address you provide may be used to send you information, resources and updates, respond to inquiries, and/or other requests or questions). Note: If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email.
How do We Protect Your Information?
We implement a variety of reasonable security measures designed to maintain the safety of your personal information when you submit your personal information on our site or to us and to reduce the risk of unauthorized access or disclosure of this information.
Unfortunately, information transmitted via the Internet is not completely secure. As a result, no one can guarantee the security of any information submitted or received, including information you transmit to us, therefore you do so at your own risk. We expressly disclaim any liability for any unauthorized access to or use of our secure servers, site or Services and/or any and all Personal Information stored therein, and you agree to hold UpscaleHouston harmless for any loss or damages that may result therefrom.
Security of Information When Processing Orders
If you order services or products directly from UpscaleHouston we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use a secure payment processing/shopping cart system for any orders you place on our website.
How do you get my consent?
When you provide us with personal information to use our website, subscribe to our website, subscribe to our email list, place an order or register for login access to certain areas of our website, enter your credit card information, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Do We Disclose Any Information to Third Parties?
Online Privacy Protection Compliance
We value your privacy we have taken the necessary precautions to be in compliance with online privacy protection laws.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (companies and individuals we employ or contract with) who we disclose information to assist us in operating our website, conducting our core business, performing functions on our behalf, or servicing you, so long as those parties agree to keep this information strictly confidential. These third parties are limited in what information they receive and their ability to use information they receive, whereby they only receive information as is necessary to perform their functions, but they may not share that information with any other third party.
Examples include, but are not limited to, hosting our web servers, analyzing data, providing marketing assistance, processing payments for the ordered products/services.
We reserve the right to transfer or disclose your Personal Information to a successor in interest that acquires rights to that information as a result of (i) merger, sale, acquisition of the Company (or in the unlikely event of bankruptcy); (ii) a transfer of all or substantially all of our assets; or (iii) a transfer of the site and/or the Service. If we believe a transfer results in a material change in the use of the information we’ve collected or received about you, you will receive notice and be offered choices consistent with applicable law.
Social Networking Services
If you choose to log into, connect with and/or participate on our website or with any of our services via a social networking service (e.g Facebook, Twitter, Pinterest or Google), including to share things you find on our website with your social network, then we may share information with that service, and that service may share information about you with us.
We have no control over the practices or privacy policies of these social networking services (or any other third-party service). So we recommend you to read the privacy policies of the services before connecting to them.
Third Party Links
Occasionally, at our discretion we may display on our site, social media or in emails, links from which you may be able to visit third party websites. We may also display advertisements from other companies or individuals. We have no control over these third parties, their websites, products or services, or how they utilize information they collect. These third party sites have separate and independent privacy policies.
We cannot verify, endorse, take responsibility for or be liable for the content and activities of these third party companies and websites. Nonetheless, we seek to protect the integrity of our site and our community, and so we welcome any feedback about these sites.
Affiliate Promotions & Links
Our ability to provide free content depends upon advertising displayed on our site.
We use a variety of internet advertising displayed on our site, including but not limited to Google Adsense.
Some of the advertisements displayed on our site are fixed and not based on the page you visit and are not targeted to you personally.
However, other advertisements displayed on our site are based upon the page visited (content/topic related) and others may be advertisements that are targeted to you specifically based on your interests.
General Email Inquiries
When someone submits an email inquiry to our company, the return email address provided is used to answer the email inquiry we receive.
We do not use the return email address for any other purpose and do not share the return email address with any third party. The return email address is not added to our email subscriber list for our regular emails, newsletters or updates. The only way your email address can be added to our email list for regular communication is when you yourself intentionally subscribe to our emails via our site, including when you purchase services.
We provide an unsubscribe link at the bottom of every email we send to our subscribers. Simply click the unsubscribe link and follow the instructions and you will see onscreen confirmation that you have successfully been removed from our email list.
If you have any problems unsubscribing please email us at email@example.com letting us know and we will manually delete your email from our subscriber list.
Please be aware that even after you unsubscribe from email communications, we may retain information about you to make sure you remain unsubscribed until requested to re-subscribe to our communications. If you do not wish this to happen, to have your information permanently removed, please email to firstname.lastname@example.org
Do Not Share Your Personally Identifiable Information in Public Comments, Forums or Events
Please be aware that when you choose to comment on articles/blogs/posts or pages on our website, or in program forums, or live chat events, as with any interaction online, for your safety, privacy and personal security we strongly recommend you do not post personally identifiable private information.
We recommend you maintain the same common sense when interacting online as you would offline.
Such information we recommend you do not share in these public spaces includes your full name, your address, your phone number or your email address. If we see sharing of personally identifiable information we may delete it in order to maintain a safe environment and to support your privacy.
If you do post on a public section of the site (which includes the Members Area accessed by Registered Users), you should be aware that any Personal Information you choose to provide there can be read, collected, or used by other users of these public sections, as well as other third parties, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these public areas of the site.
Using Facebook Commenting on Our Website
You may choose to comment on articles on our site using Facebook. When you do so, your comment immediately displays on the article on our site inside the Facebook comments.
You can choose to have your comment also display inside Facebook on your Facebook wall if you leave the box checked “Also post on Facebook.” If you do not want your comment to display inside Facebook, please ensure you uncheck that box.
Deleting Your Comments on Our Website
You are welcome to comment on the articles on our site. By doing so please be aware of our Community Code of Conduct which outlines our commenting policy. Click here to understand how commenting on our website works.
If at any time you wish to edit or delete a comment you have made on our website using Facebook commenting, you can do so from a desktop or laptop device by following these steps – go to the article you commented on, find your comment inside the Facebook comments section, hover your mouse over the right hand side of your comment until you see a V shaped symbol appear and then click it. You will see a drop down menu, allowing you to choose to edit or delete your comment.
If you wish to edit or delete a comment you have made on our website using any other commenting system (e.g. Disqus commenting, WordPress commenting), and you are unsure how to edit or delete that comment – please contact us at email@example.com providing 1) a link to the website page URL where your comment is displayed and 2) a copy of your entire comment pasted into your email so that we can assist you in how to edit or delete it.
If at any time you have a concern about your privacy in relation to your use of our site or Services, please contact us at firstname.lastname@example.org
Privacy of Children & Minors
Our website, products and services are for a general audience, directed to people who are 18 years old or older.
We do not seek to, nor intend to in any way, collect any information from anyone under 18 years of age, consistent with applicable law.
In the event that we learn that information has been collected from a child under age 18 without verification of parental or guardian consent, that information will be deleted as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact us at email@example.com
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide our service to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org.
[Re: Privacy Compliance Officer]